Privacy policy & data protection
In compliance with the legal obligations established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR), as well as Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), the following outlines the privacy policy and data processing guidelines for CAROL GASTRONOMÍA, SL (hereinafter referred to as CAROL GASTRONOMÍA, SL) regarding the personal data provided by its clients and/or users.
This Privacy Policy may be updated at any time to comply with applicable regulatory changes or to enhance security. In the event of any modifications, the company will duly notify its clients and users about the changes in the processing of their personal data.
For the purposes of this Privacy Policy, “User” refers to any natural person interested in the products and services offered by CAROL GASTRONOMÍA, SL through any of its official channels.
As the data controller, CAROL GASTRONOMÍA, SL will inform the User, prior to the collection of personal data, about this Privacy Policy, requesting their consent where necessary, as well as for any other aspects requiring prior authorization.
The objective of this Privacy Policy is to provide transparency regarding the processing of data in our information systems and the personal data that users may provide to the company.
1.- DATA CONTROLLER
| Identifying information | |
| Identity | CAROL GASTRONOMÍA, SL |
| CIF | B-66216946 |
| Registration details | Inscrita en el Registro Mercantil de Barcelona, Tomo, Folio, Hoja, inscripción. |
| Registered address | Avda. Mestre Muntaner, 44. 08700 Igualada (Bcn) |
| Phone & Fax | 634438736 |
| info@uauu.cat | |
2.- PURPOSE AND LEGAL BASIS
Why do we process the personal data of clients and users?
- Contractual purposes for service provision. In compliance with a contract, agreement, or request, formalized in any legally accepted manner, CAROL GASTRONOMÍA, SL processes personal data to provide services related to its business activities. This also includes communication and information regarding the products and/or services contracted or requested.
The data provided will be strictly necessary for the provision of services, maintenance of the contractual relationship, and bilateral communication between the parties. Failure to provide this information would make it impossible to offer the service in an optimal, professional, and appropriate manner, thereby affecting its proper execution and development.
- Purposes requiring consent. Specific consent will be required for the processing of personal data for purposes beyond those justified by a contractual relationship for service provision, particularly for commercial and/or advertising actions directed at the User through any channel, especially electronic communications.
However, explicit consent from clients and/or users will not be required for commercial or informational purposes if they have voluntarily provided their data through any designated forms or tools, or if such content is part of previously contracted services, as these are considered continuous and complementary to the main service.
This consent will remain valid even after the contractual relationship with CAROL GASTRONOMÍA, SL has ended, unless the user exercises their rights regarding personal data as established by applicable regulations and in accordance with this Privacy Policy.
How long are personal data retained?
The personal data of users will be retained for as long as the contractual relationship with CAROL GASTRONOMÍA, SL remains in effect and/or for the duration of the purpose for which they were collected.
For users subscribed to the newsletter and email updates related to CAROL GASTRONOMÍA, SL, data will be kept as long as the subscription remains active and until the user requests to unsubscribe.
Who has access to personal data provided to CAROL GASTRONOMÍA, SL?
The data processed by CAROL GASTRONOMÍA, SL is accessed only by authorized professionals within the company, assigned to ensure the proper management and provision of services. These professionals operate under strict confidentiality and data protection measures.
However, personal data may be disclosed, when appropriate, to:
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Companies owned by and/or affiliated with CAROL GASTRONOMÍA, SL
- To ensure the proper execution of services.
- For information, commercial, and/or promotional activities.
- For contracting products and services with these entities.
- For managing client relationships to meet their needs and requests.
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Public authorities, courts, and law enforcement agencies
- When legally required.
- If an official request is certified and mandatory.
- In such cases, CAROL GASTRONOMÍA, SL will duly inform the affected users.
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Collaborators managing outsourced services for CAROL GASTRONOMÍA, SL
- These partners are contractually bound to maintain the security, privacy, and confidentiality of client data.
Data processing agreements define clear responsibilities between data controllers and processors as per the applicable regulations.
In all cases, CAROL GASTRONOMÍA, SL enters into a Data Processing Agreement with providers and collaborators, ensuring that:
- Appropriate technical and organizational security measures are implemented.
- Personal data is processed exclusively for the agreed purposes and under CAROL GASTRONOMÍA, SL’sinstructions.
- Data is deleted or returned upon completion of service provision.
CAROL GASTRONOMÍA, SL does not transfer or share clients’ personal data with third countries for commercial or any other purposes.
3. RIGHTS
What are the rights of users?
CAROL GASTRONOMÍA, SL informs the User about the possibility of exercising the rights of access, rectification, objection, erasure, portability, and restriction of processing, as well as the right to refuse automated profiling of personal data collected by the company.
| Rights regarding provided personal data | |
| Access | Right to access and review the personal data held by CAROL GASTRONOMÍA, SL related to the data subject. |
| Rectification | Right to modify personal data if it is inaccurate or incorrect. |
| Erasure (cancellation) | Right to request the deletion of personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. |
| Objection | In certain circumstances and for reasons related to their particular situation, the data subject may object to the processing of their personal data. CAROL GASTRONOMÍA, SL will stop processing the data unless there are overriding legitimate grounds or for the exercise and defense of potential claims. |
| Restriction of processing |
As the data subject, you may request a limitation on the processing of your data in the following cases:
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| Data portability | Right to receive your personal data in electronic format and request that CAROL GASTRONOMÍA, SL transfer it to a third party of your choice. |
These rights may be exercised free of charge by the User and, where applicable, by their representative, through a written and signed request addressed to the following registered address of CAROL GASTRONOMÍA, SL, at Avda. Mestre Muntaner, 44, 08700 Igualada (Barcelona).
This request must include the reference “Data Protection” and contain the following information: the User’s full name, address for notification purposes, a photocopy of their National Identity Document or Passport, and a specific request detailing the petition. In the case of representation, this must be duly accredited through a valid document.
However, and even though its use is highly recommended for greater efficiency, the User may exercise these rights via email at info@uauu.cat, including the same information as required for postal requests and stating “Data Protection” in the email subject line.
In addition to the aforementioned rights, the User has the right to withdraw their previously granted consent at any time through the procedure described above. This withdrawal will not affect the lawfulness of prior data processing. CAROL GASTRONOMÍA, SL may continue processing the User’s data to the extent permitted by applicable regulations.
CAROL GASTRONOMÍA, SL reminds the User that they have the right to file a complaint with the relevant supervisory authority.
Unsubscribing from newsletters and informational communications
The User has the right to revoke, at any time, their consent for receiving commercial and informational communications through the designated channels, requesting to stop receiving such messages. Therefore, the User may either withdraw their consent or click on the unsubscribe link included in each commercial communication, automatically canceling the reception of commercial and informational electronic communications.
4.- ORIGIN OF DATA
The data provided to CAROL GASTRONOMÍA, SL may come from various authorized sources:
- Information provided when entering into a service contract with CAROL GASTRONOMÍA, SL.
- Information provided upon acceptance of a fee estimate, which constitutes a service commitment.
- When subscribing to any of the channels for receiving information related to the activities of CAROL GASTRONOMÍA, SL.
- When placing a specific order, including verbal requests, for the management and processing of certain services and/or products offered by CAROL GASTRONOMÍA, SL that, due to their nature, do not require formal written contractual documentation.
- When contacting the company for any reason related to its activities via email, in person, or by telephone.
- When making an in-person or telephone inquiry.
- When submitting a complaint, claim, or suggestion.
The User will receive all relevant information regarding the processing of their personal data in accordance with this Privacy Policy, based on the contractual legitimacy that justifies the transfer and processing of the necessary data for CAROL GASTRONOMÍA, SL to provide its services. However, the data subject will be given the option to provide explicit consent for the processing of their data for purposes other than the primary ones.
From what age can the User access the products and services of CAROL GASTRONOMÍA, SL?
The services of CAROL GASTRONOMÍA, SL, including its website, are not intended for individuals under the age of 18. By accepting this Privacy Policy, the User declares and guarantees that they are at least 18 years old. Exceptions may be made for the provision of services to minors, in which case the necessary authorizations and consents, as required by the applicable legislation, will be obtained from parents or legal guardians.
5.- SECURITY MEASURES TO GUARANTEE CONFIDENTIALITY AND SECURITY
What security measures do we have in place?
CAROL GASTRONOMÍA, SL is committed to fulfilling its obligation to maintain the confidentiality of personal data and to safeguard it, adopting the necessary measures to prevent its alteration, loss, processing, or unauthorized access, in accordance with the conditions and requirements established by applicable regulations.
CAROL GASTRONOMÍA, SL has implemented the necessary technical and organizational security measures to ensure the protection of its clients’ and users’ personal data and to prevent its alteration, loss, processing, and/or unauthorized access. These measures take into account the state of technology, the nature of the data stored, and the risks to which they are exposed, whether arising from human action or from physical or natural causes, in compliance with applicable regulations.
CAROL GASTRONOMÍA, SL, concerned with privacy and committed to strengthening the confidentiality and integrity of information within its organization, continuously monitors, controls, and evaluates its processes to ensure compliance with privacy and information security standards in accordance with international best practices.
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